Privacy Policy

We collect information you give us directly, such as your name, phone number, email address, service address, and details about your water and home, when you contact us, request a quote, book an appointment, or make a purchase. We also collect basic technical and usage information automatically when you visit our website (such as device and browser type and pages viewed) to operate and improve the site.

We use your information to:

• Respond to inquiries and provide quotes, scheduling, installation, and service.
• Process orders and payments and provide warranty support.
• Send appointment, order, and service updates.
• With your consent, send marketing or follow-up messages about our products and offers.
• Operate, secure, and improve our website and business.

If you provide your mobile number and opt in, we may send you text messages related to your inquiry, quote, appointment, order, service, and (where you have consented) promotions. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. SMS opt-in consent is never shared with anyone for any purpose.

We do not sell your personal information. We share information only with service providers who help us operate our business (for example, our CRM, payment processor, messaging and email providers, and installation/scheduling tools), under agreements that limit their use of the information to providing services to us, and as required by law.

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

You can opt out of marketing texts by replying STOP and marketing emails via the unsubscribe link. You may request access to, correction of, or deletion of your personal information by contacting us using the details below. California residents have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of the sale or sharing of personal information; we do not sell personal information.

We use reasonable safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law. No method of transmission or storage is 100% secure.

Our services are intended for adults. We do not knowingly collect information from children under 13.

We may update this policy from time to time. The current version is posted here with its effective date.

North Valley Water Solutions
3400 Cottage Way STE G2, Sacramento, CA 95825
(916) 318-5120 · info@northvalleywatersolutions.us